Privacy Policy for Petprintingco

Effective Date: 08/14/2025

Petprintingco (“Company,” “we,” “us,” or “our”) values your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, share, and protect your information when you visit petprintingco.com (the “Site”) or interact with us through our services.

This Policy complies with the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the California Online Privacy Protection Act (CalOPPA), and other applicable U.S. privacy laws.

1. Information We Collect

We may collect the following categories of personal information:

A. Identifiers

  • Name

  • Email address

  • Mobile phone number

  • Billing and shipping address

B. Commercial Information

  • Purchase history

  • Order details

  • Pet images provided for portraits

C. Internet or Other Network Activity

  • IP address

  • Device/browser type

  • Browsing history and interactions on our Site

  • Cookies and tracking pixels

D. Payment Information

  • We do not store full payment card numbers. Payments are securely processed by third-party payment processors (Stripe, PayPal).

E. Non-Personal Data

  • Aggregated or de-identified information used for analytics and improvements.

2. How We Collect Information

We collect information in the following ways:

  • Directly from you when you place an order, create an account, send pet images, or contact us via email, phone, or text.

  • Automatically via cookies, pixels, and analytics tools when you browse the Site.

  • From third parties such as advertising networks, social media platforms, and analytics providers.

3. How We Use Your Information

We use your information to:

  • Process and fulfill your orders.

  • Communicate with you about your orders, including via email and SMS.

  • Request and receive pet images needed to complete your order.

  • Improve and personalize your shopping experience.

  • Conduct analytics and measure website performance.

  • Detect and prevent fraudulent or unauthorized activity.

We do not use your email or mobile number for marketing purposes unless you provide explicit consent.

4. Customer Images & Artwork

When you submit an image of your pet for a custom portrait, you grant Petprintingco a limited, non-exclusive license to use the image solely for:

  • Creating and delivering your order.

  • Displaying the finished drawing in our portfolio, marketing materials, social media accounts, Etsy store, or website.

When displaying your pet’s drawing publicly, we use their drawing and use aliases in lieu of their real names.

We do not sell, license, or share your pet images with third parties outside Petprintingco.

If you do not want your pet’s portrait used for marketing purposes, you can opt out at any time by emailing info@petprintingco.com with the subject line “Opt Out of Image Use”.

5. How We Share Your Information

We may share your information with:

  • Service Providers:

    • GoShippo (shipping label and carrier integration)

    • Stripe & PayPal (payment processing)

    • Google Analytics, Google Tag Manager (GTM), GA4 (analytics)

    • Meta Pixel (advertising)

    • Pinterest Tag (advertising analytics)

  • Advertising Partners: for retargeting, cross-context behavioral advertising, and analytics.

  • Legal Compliance: if required by law, court order, or to protect our rights.

CCPA Notice: We do not “sell” personal information for money, but we may “share” limited information for cross-context behavioral advertising. California residents can opt out (see Section 9).

6. Cookies and Tracking

We use cookies and similar technologies to:

  • Enable site functionality.

  • Analyze website traffic via tools such as Google Analytics and Pinterest Tag.

  • Serve targeted advertisements via platforms like Meta (Facebook/Instagram) and Google Ads.

You can manage your cookie preferences through your browser settings or by using our cookie consent tool.

7. Your Privacy Rights (California Residents)

Under the CCPA/CPRA, California residents have the right to:

  • Know what personal information we collect, use, and disclose.

  • Request deletion of their personal information.

  • Correct inaccurate personal information.

  • Opt out of the sale or sharing of personal information.

  • Limit the use of sensitive personal information (if applicable).

  • Receive equal service and price regardless of exercising these rights.

To exercise your rights, please contact us at:

  • info@petprintingco.com

  • 160 Pinkerton Ln, La Habra, CA 90631

  • 657-213-4261

8. Age Restrictions

All purchases must be made by adults 18 years of age or older. We do not knowingly collect personal information from anyone under 18. If we discover that we have collected personal information from a minor, we will delete it immediately.

9. Do Not Sell or Share My Personal Information

We may share certain information (such as identifiers and online activity) with advertising partners for cross-context behavioral advertising. This may be considered “sharing” under California law.

You may opt out by:

  • Emailing us at info@petprintingco.com with the subject “CCPA Opt-Out.”

  • Adjusting your cookie preferences via our consent tool.

We will honor your request within the timeframes required by law.

10. Text Messaging Terms

If you provide your mobile phone number, you consent to receive text messages from Petprintingco strictly for transactional purposes (such as order updates, requests for pet images, and other customer service communications).

  • We do not use SMS for marketing without explicit consent.

  • Standard message and data rates may apply.

  • You can opt out of receiving text messages at any time by replying STOP or emailing info@petprintingco.com.

11. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this Policy or as required by law.

12. Security

We implement reasonable security measures to protect your personal information, including encryption, secure servers, and access controls. However, no method of transmission or storage is 100% secure.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The “Effective Date” at the top will indicate the latest revision. Your continued use of our Site after updates constitutes acceptance.

14. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, you can contact us at:

  • info@petprintingco.com

  • 160 Pinkerton Ln, La Habra, CA 90631

  • 657-213-4261